More Adur Homes residents than ever believe their properties provide value for money.
That's the view after Adur District Council conducted a comprehensive survey of hundreds of tenants and leaseholders across the area.
The STAR survey, which previously took place in 2014, aimed to understand residents' perceptions about living in their communities along with services provided by the local authority.
More than 1,000 people responded, about a third of those canvassed - with the results showing that 72% were satisfied with the service they receive.
The service also showed there were improvements in value for money provided by the service, home satisfaction and views being listened to.
Crucially, it also highlighted future priorities for tenants and leaseholders with repairs and maintenance and the overall quality of homes the two most important things.
Councillor Carson Albury (Conservative, Manor Ward), Adur District Council's Executive Member for Customer Services, which includes housing, said:
“While we will never be able to please everyone, these results are encouraging and show that the hard work we are doing is being recognised by those people that matter: our customers.”
“Crucially though, the survey highlights the areas that we need to improve on and the areas that matter most to our residents.”
“We will continue to work with and listen to tenants and leaseholders to ensure we provide the best possible housing we can in these challenging financial times.”
The survey, which was sent to all 3,000 tenants and leaseholders across Adur, asked similar questions to those posed in 2014.
Select results show that three quarters said the service offered value for money while 80% felt as though Adur Homes staff were 'friendly and approachable'.
Overall a majority of residents were happy with the neighbourhoods that they lived in, although the survey showed there were increases in problems such as car parking and overall cleanliness since 2014.
In terms of complaints, the majority of Adur Homes customers said were happy with how the issue was dealt with high scores for helpfulness of staff (75%), staff dealing with the issue quickly (70%) and the query being dealt with in a reasonable time (68%).